Apple Says Bent iPad Pros Are Not Defective

Apple has confirmed to The Verge that some of its 2018 iPad Pros are shipping with a very slight bend in the aluminum chassis. But according to the company, this is a side effect of the device’s manufacturing process and shouldn’t worsen over time or negatively affect the flagship iPad’s performance in any practical way. Apple does not consider it to be a defect.

This seems very bad to me.

This type of response makes me think this affects a LOT of units - and is some sort of subtle flaw in the manufacturing or structure of the device. If it was very, very limited you’d think Apple would be more like “Bring it back - we’ll be happy to give you a perfect one to replace it.”

Marko Karppinen: Apple should decide whether they want to be the company that ships iPads a little bent from the factory and calls it normal, or the company that charges up to $1899 for an iPad. Doing both seems untenable

Typical of a lot of the responses (collected here), and feels spot on to me.