Bugs & Fixes: Dymo LabelWriter’s living death

31 Oct 2014 • macworld.com

If my logic is incorrect here, and the required fix is somehow a big deal, I would at least expect Dymo to offer some explanation on their website. Instead, they have gone the opposite route. Not only does their site make no mention of any of this (at least not as of the time I was dealing with it), but their first line technical support staff has similarly been kept out of the loop. In addition to the misinformed online chat technician, the person behind the @DymoSupport Twitter account at first assured me that my printer should work with 10.9.4. After further discussion with higher-ups, he later acknowledged that “some devices are indeed incompatible.” Postings at Apple Support Communities offer similar stories.

This is a great suggestion for a lot of companies, not just Dymo - being more transparent that is.