Here’s why your Comcast rep is yelling at you

18 Jul 2014 • theverge.com

In other words, the incentive structure is really about punishment. Reps start out the month with a full commission, but every canceled product deducts from that amount. Once reps fall below a certain threshold, they get no commission at all. That means a rep could get all the way to the second-to-last day of the pay period only to have a customer cancel four products. Suddenly the rep is below her goal, losing $800 to $1,000 off her paycheck.

Ok, so it’s Comcast that is the asshole. Why am I not surprised?