This is Comcast's internal handbook for talking customers out of canceling service

27 Aug 2014 • theverge.com

Reps are also encouraged to build rapport with customers with lines like, “Enjoy Game of Thrones tonight.” It’s all about keeping or adding as many RGUs, or revenue-generating units, as possible.

I want as few companies in my life as possible that think of me as a “RGU”.